FCLS provides basic summary advice either via the telephone or by a client walking into our office or into our satellite office.
We try to answer all telephone inquiries during the same business day. Messages are returned within 24 hours. Priority is given to those who call for advice in the morning as often our intake worker will be busy dealing with walkin clients in the afternoon.
We have a dedicated telephone intake line. That is 416-441-0969. Or if you call our reception line of 416-441-1764 you can be transferred over to an intake worker. If the intake line is busy or the intake worker is on another call you will be prompted to leave a message. Please leave the following information: your name, your telephone number, your address and a BRIEF description of your legal problem.
We do not ask for financial information when providing telephone advice but do ask for where you live. If you do not live in our catchment area (see map in Contact Us page) we will refer you to the community legal clinic operating in the area where you are living.
Clients are encouraged to walk in for advice in the afternoons ONLY. We have an intake worker available from 1:30 pm to 4:30 pm every day.
If you walk in during the morning hours there is no guarantee that you will be provided with service as our intake worker must give priority to the telephones and other staff are busy with their own clients, going to hearings and working on other projects. If the matter is an emergency (for example you are to be evicted from your home that day) every effort is made to provide service but there could be times when you would need to return in the afternoon if the clinic is short staffed or dealing with other emergencies.
Every Thursday afternoon from 1:30 pm to 4:30 pm we provide document service. That means we will notarize true copies, notarize other documents and do simple affidavits (For example for TCHC or daycare eligibility). We only notarize 10 documents as true copies. You must bring some photo identification with you.
Both walkin clients and those using our Thursday afternoon document services must be financially eligible for our services. You must fill out the financial eligibility section on the intake sheet. You must live in our catchment area (see map in Contact Us page).
We have numerous brochures (some in other languages) on our walls and in the reception area which are FREE. Please take as many as you need. Important information on other services can be found on the bulletin boards in our reception area.
All our services are strictly confidential. All our caseworkers are licensed with the Law Society of Upper Canada. We sometimes use students to assist with intake . They are supervised by our caseworkers.
We make referrals to the private bar or other resources for areas of law we do not handle.